IT Support Analyst

Job Title IT Support Analyst
Hours Full-time
Location Salford, Greater Manchester
Reports To Head of Finance & Services
Salary £20,000- £23,500
Closing Date Monday, March 28, 2022

Here at Syria Relief we have an exciting opportunity for a IT Support Analyst to join our team based in Salford, Greater Manchester. You will join us on a full-time basis as part of an initial 1-year fixed term contract with a view to progressing into a permanent role. In return, you will receive a competitive salary of £20k - £23.5k per annum.

Syria Relief is a Brand of Action For Humanity, which is a charity that aims to provide aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development and peace-building action, helping affected communities survive, recover and build a better future.

As our IT Support Analyst, the successful candidate will be responsible for managing, administrating and maintaining the organisations hardware, systems and data. The post holder will have a key role in new solution development, assessment, design, project management, and estimations.

Key responsibilities of the IT Support Analyst:

  • -Installing and configuring computer hardware, software, systems, network, security, and support specialists
  • -Monitoring and maintaining computer systems and networks
  • -Responding in a timely manner to service issues and requests
  • -Providing technical support across the charity
  • -Setting up accounts for new users
  • -Repairing and replacing equipment as necessary
  • -Testing new technology
  • -Assists with maintaining information security through controlled hardware or software installation and staff education
  • -Provide technical support to users
  • -Troubleshoot network and hardware issues
  • -Install and configure new software and hardware components
  • -Oversee application updates
  • -Monitor the network for potential threats
  • -Other duties as required

Benefits of joining us as our IT Support Analyst:

  • -Company Holidays
  • -Sick Pay, and Matched Pension Contributions
  • -Flexible working hours, Prayer and Parking facilities
  • -Support with continuous professional development
  • -A chance to work alongside visionaries and leaders from the charity sector

What we’re looking for in our IT Support Analyst:

  • -Degree in IT or a relevant field
  • -2+ years’ experience within a charity or in a similar environment.
  • -Ability to manage multiple tasks and prioritise a complicated workload.
  • -Demonstrable experience of applying effective problem solving techniques.
  • -Ability to work under pressure, manage time, workload and prioritise work to deadlines.
  • -Excellent interpersonal, verbal and written communication skills.
  • -Self-motivated with an ability to work independently as well as part of a team.
  • -Good independent judgement and ability to challenge constructively.
  • -Excellent organisational, planning and time management skills.
  • -Effective communicator who is able to develop strong relationships with the fundraising team, key people within the company and external stakeholders.
  • -Strong written and spoken English essential

This would be an ideal role for an experienced IT Support Analyst looking to make a difference in a rewarding role within the Charity Sector! We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please apply today – we would love to hear from you.

To apply, please email your CV to

Please also complete the following survey to help us with monitoring our diversity and inclusion:

Our Values

Believe in the cause - We believe in changing a situation from negative to lasting positive; helping those in need; saving and transforming lives for the better is what drives us.

Work together - Teamwork is the backbone of our work’s success.

Give with grit - Being a “gritty” person means perseverance and passion for long-term goals; hence, freely giving with courage, conscientiousness, and resilience; acting with optimism, confidence, and creativity as you strive for excellence.

Make life better - Ultimately, our work is to make life, in its holistic sense, better for everyone, and everything, including the environment.

Our Culture

Our culture is fast paced, yet welcoming, collaborative, and compassionate. As a charity concentrating on international development, we’re focused on ensuring our employees have a great experience with us, and are always learning, developing, and gaining a deeper understanding of the programmes we do, and why we do them.

Our work environment is friendly, open, and transparent – we’re not hierarchical, and junior and senior staff work closely together, aiding in the professional development of all staff.

Our Commitment to Safeguarding

Action For Humanity is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Action For Humanity engages.

Action For Humanity expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter Agency Misconduct Disclosure Scheme:

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.